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House of Haptics

FAQ's

Shipping (backer)
Can the bracelets be shipped to separate addresses?
At this point we don’t offer separate shipping yet. We plan to in the future, when we’ve had the chance to further professionalize our company.
Do you ship globally?
We ship within Europe and the US. We are looking at expanding our shipment, and will keep you posted on any updates.
What are the shipment costs?
€15,- within Europe and the US.
How long does it take for my package to arrive?
Expect shipping to take up to 2 - 3 weeks
When will you start shipping my reward?
News on shipping is communicated in the Update section of our Kickstarter page
How can I change my shipping address?
you can change the shipping address via your personal survey. If you lost the link to your survey, you can send a request to: info@heybracelet.com
Shipping (pre-order)
Can the bracelets be shipped to separate addresses?
At this point, we don’t offer separate shipping yet. We plan to in the future, when we have the chance to further professionalize our company
Do you ship globally?
Unfortunately we don’t. We ship our bracelets to Europe and the United States. This is due to the certification that is needed for different countries and rules and regulations for customs.
What are the shipment costs?
€15,- globally
How long does it take for my package to arrive?
expect shipping to take up to 2 - 3 weeks
When will you start shipping my order?
News on shipping is communicated in the Update section of our Kickstarter page
How can I change my shipping address?
You can change the shipping address via the order confirmation. If you lost the link to the confirmation, you can send a request to: info@heybracelet.com
Refund and warranty on kickstarter rewards (backer)
Can I get a refund on my pledge?
We cannot issue refunds on Kickstarter pledges as this money was specially used to Kickstart the project and to fund the development and production of the bracelets.
Can I return my HEY?
As we don’t issue refunds on Kickstarter pledges, we don’t advise you to return your reward (HEY).
Terms and conditions, refund policy, privacy policy and warranty (Pre-order)
How is the return / refund policy arranged?
For terms & conditions, the return-, and privacy policy please visit heybracelet.com.
Updates (Backer)
When can I expect a new backer update?
We do our best to inform our backers as often and detailed as we can. New updates are shared via the Update section of our Kickstarter page.
Updates (Pre-order)
When can I expect a new update on the product and shipping?
We do our best to inform our customers as often and detailed as we can. New updates are shared via our Facebook page.
Product related questions (General)
How does HEY work?
HEY uses a clever layout of sensors to detect when you touch your bracelet. This touch is send via Bluetooth to your smartphone and the HEY app, which then sends the touch to the other connected phone and HEY bracelet via the Internet. HEY uses a small but powerful motor to pull part of the wristband into the casing, producing a gentle squeeze.
What are the dimensions of HEY?
Length HEY body = 5,5cm, height HEY body = 1,4cm (at highest point), total length incl. wristband = 23,5cm
My SO has very small or large wrists. Will HEY fit him or her?
We have considered most common wrist sizes when deciding on the size of the wristband. HEY will fit wrist sizes varying from 4,9” up to 8,07". With a space between the pin holes of approx. 0,19".
What is HEY made out of?
ABS plastic and Silicon
Is it possible to link multiple HEYs in order te send more than one person a touch?
Nope, this is not possible. HEY is a one on one bracelet. One set connects two people, giving them an intimate and private connection through touch.
Is there a distance limit on HEY
If both HEY bracelets are connected to their smartphone there’s no limit on how far apart they can be. As for the distance between smartphone and bracelet: that depends on the Bluetooth connection. On average HEY’s Bluetooth range will be around 33 feet.
How long will the battery last?
Your HEY bracelet should last for about two weeks, depending on the number of touches you send and receive.
What does the squeeze feel like?
Like someone gently squeezing your wrist with thumb and index finger.
Is HEY compatible with Windows phones?
No, HEY only works with Android and iOS.
Will HEY be equipped with additional features in the future?
Yes! We have many great ideas for additional features but we would love to hear what you think we should implement! Let us know via Facebook, Instagram, Twitter or an old fashion email :) (info@heybracelet.com)