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House of Haptics

PRIVACY POLICY House of Haptics BV

If you have questions about this privacy policy you may contact HOUSE OF HAPTICS B.V. (“HOUSE OF HAPTICS”), at

HOUSE OF HAPTICS is committed to maximizing your experience on its website and app within a trusted environment. This privacy policy explains how we collect, protect, use and share information gathered from and about you online. We hope this disclosure will help increase your confidence in HOUSE OF HAPTICS. This privacy policy does not apply to information that you may submit to us offline, or to websites maintained by other companies or organizations to which we may link.

Type of information collected and use of information collected

In the event you subscribe and make use of any service provided via the website (either in connection with any other website and/or app or not), we shall collect and store personal information as provided by you, such as address, e-mail address, zip code, country, username, password and IP address.

In the event you make use of any part of the website for which a fee is payable to HOUSE OF HAPTICS, HOUSE OF HAPTICS shall collect and store personal information necessary to be able to bill the fees payable. We do not store payment information. We do store our shipping address to fulfill your order.

In the event you make use of the HEY app, we store your full name (first and last name), email address and password, for you to be able to log-in to the app and receive touches.

Other information on the use of the app, location, images etc is not stored (only on your own phone, but not in our database).

Usage information

When you access or use our services, we receive certain usage data. This includes information about interactions with the Services, for example when you create your account or pair your Hey Bracelet.

We also collect data about the devices and computers you use to access the Services, including IP addresses, browser type, language, operating system, Hey Bracelet or mobile device information (device and application identifiers), the referring web page, pages visited, location (depending on permissions you granted) and cookie information.

How we use information

We use information we collect to provide and support our Services and make them better for all our users.
- Provide, improve and develop services

How information is shared

We do not share personal information except in the limited circumstances described below.

When you agree or direct us to share

You may direct us to disclose your information to others, such as when you want to connect with someone else. You choose whether or not you share your location information with the one you are connected with.

For external processing

We transfer information to our corporate affiliates, service providers and other partners who process it for us, based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures. These partners provide us with services globally, including for customer support, information technology, payments, sales, marketing, data analysis, research and surveys.

For legal reasons or to prevent harm

We may share non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify an individual. We may disclose such information publicly and to third parties, for example, in public reports about haptics, to partners under agreement with us, or as part of the community information we provide to users of our services.

How to access or delete personal information

We provide you with account settings and tools to access and manage the personal information associated with your account. We store information associated with your account until your account is deleted. You can delete your account by contacting us ( Please note that it may take a bit of time to delete your account information, and we may preserve it for legal reasons or to prevent harm.

Analytics and advertising services provided by others

We work with partners who provide us with analytics and advertising services. This includes helping us understand how users interact with the services, serving ads on our behalf across the internet, and measuring the performance of those ads. These companies may use cookies and similar technologies to collect information about your interaction with the services and other websites and application. To learn more about your privacy choices, please read our Cookie statement.

Links to third party sites and/or apps

You should be aware that while you are on a website and/or in apps operated by us, you may be directed to other sites and/or apps that are beyond our control and for which we are not responsible. Because we cannot guarantee that the privacy policies of these websites and/or apps meet our standards, we recommend that you read the privacy policy of the website to which you are linked before you submit any personal information.

Information security

We work hard to keep your data safe. We maintain appropriate safeguards that ensure the security, integrity and privacy of the personally identifiable information we collect from all visitors. Personal information collected by us is stored in secure operating environments that are not available to the public and are only accessible by authorized employees. We also have security measures in place to protect the loss, misuse and alteration of the information under our control.

Our international operations and data transfers

House of Haptcis complies with the EU law of data.

Changes to this policy

We will notify you before we make material changes to this policy.

Contact us

If you have any questions about this policy, or about our use of your personal data, please contact us at

By using this site, you signify your assent to the HOUSE OF HAPTICS online privacy policy. If you do not agree to this privacy policy, please do not use this website nor our app. We reserve the right to make changes to this privacy policy at any time. Please check back from time to time to ensure you are aware of these changes. Your continued use of this website will signify your acceptance of these changes.

House of Haptics
Kastelenstraat 211 I


Last revised January 24th, 2018